Hospitality Operations Manager

7 days ago


Virginia Beach, Virginia, United States Oak View Group Full time

We are seeking a skilled Concessions Supervisor to join our team at Oak View Group. This role offers an exciting opportunity to work in a dynamic environment, overseeing the food and beverage service for guests in various locations within our theatres.

Job Summary:

The successful candidate will be responsible for supervising concession staff, ensuring proper setup of concessions locations, managing inventory and product ordering, and maintaining high standards of sanitation and customer satisfaction.

This is a fantastic chance to develop your skills in event management, hospitality operations, and leadership. If you have a passion for delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  • Supervise and train concession staff to ensure efficient service delivery and high levels of customer satisfaction.

  • Set up concessions locations before events, including verifying opening inventory, assigning duties to staff, and ensuring sanitation standards are met.

  • Manage inventory and order products for concessions locations, ensuring timely delivery and effective stock control.

  • Maintain high standards of customer service, responding promptly to guest complaints and resolving issues efficiently.

  • Collaborate with the Director of Events to plan and execute events, ensuring seamless execution and excellent customer experience.

Requirements:
  • At least 2-4 years of experience working in a supervisory capacity in a food and beverage environment.

  • Proven track record of providing excellent customer service and leading high-performing teams.

  • Ability to work well under pressure, prioritizing tasks effectively and meeting deadlines.

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.

  • Knowledge of food safety and sanitation procedures, with the ability to maintain high standards in this area.

Oak View Group is an equal opportunities employer and welcomes applications from diverse candidates.

Estimated salary range: $50,000-$60,000 per year, depending on experience.



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