Customer Service Ambassador

3 days ago


Fayetteville, Georgia, United States The Chenault Agency Full time

Company Overview

The Chenault Agency is a dynamic and welcoming workplace located in Fayetteville, Georgia.

We believe that exceptional customer service is the backbone of our success.

About the Role

As a Customer Service Representative at The Chenault Agency, you will be the friendly voice on the other end of the line and the first point of contact for our valued customers.

Your contributions will help enhance customer satisfaction, foster loyalty, and drive business success.

You will have the opportunity to work closely with our wonderful clients, addressing their inquiries and resolving issues promptly and professionally.

With a passion for making a difference in people's lives and wanting to grow your career in a supportive environment, this role is perfect for you.

Salary and Benefits

Annual Base Salary Based on Experience: $45,000 - $65,000 per year.

Additional benefits include Paid Time Off (PTO), Hands on Training, Mon-Fri Schedule, Career Growth Opportunities, and Evenings Off.

Responsibilities

Our ideal candidate will have strong communication skills, empathy, attention to detail, and a genuine desire to help others.

Key responsibilities include:

  • Client Interactions: Provide a welcoming and supportive atmosphere for clients reaching out for assistance.
  • Problem Solving: Efficiently troubleshoot customer inquiries and issues, ensuring prompt resolutions.
  • Product Knowledge: Maintain up-to-date knowledge of the agency's products and services to provide accurate information.
  • Follow-Up: Conduct timely follow-ups with clients to ensure satisfaction and address any further concerns.
  • Documentation: Accurately document customer interactions and feedback in the system to enhance service delivery.
  • Team Collaboration: Work closely with team members to improve service processes and share best practices.

Requirements

Experience: Previous experience in a customer service role is preferred.

Availability: Must be willing to work on-site in Fayetteville, Georgia.



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