Commercial Quality Control Specialist
4 weeks ago
Job Summary
The Quality Control Specialist will work independently to conduct quality control audits for multiple lines of business. This role will partner with line of business functional leaders to document and maintain policies and procedures. Additionally, this position may manage Partner Programs and payee on-boarding and maintenance activities.
Key Responsibilities
- Develops and maintains strong relationships with clients, understanding their financial needs and goals.
- Serves as the primary point of contact for clients providing personalized financial advice and solutions.
- Develops an extensive industry presence through active involvement in industry-related trade associations.
- Remains informed about the latest financial products and services, market trends, and regulatory changes.
- Identifies and pursues new business opportunities to expand the client base.
- Collaborates with the sales team to develop strategies for acquiring new clients.
- Works effectively and collaboratively with other teams and departments within the Bank to independently achieve successful solutions to relationship management.
- Maintains knowledge of leading competitors' products as well as new technologies.
- Ensures high-level client satisfaction by delivering exceptional service and support.
- Addresses and resolves client issues promptly and effectively.
Requirements
- University (Degree) Preferred
- 2+ Years of Work Experience Required; 3+ Years Preferred
- Sedentary Work
- Career Level: 6IC
- Preferred Qualifications: 3+ years of commercial lending experience
Benefits
EverBank provides a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills, and knowledge. The package includes superior benefits such as health, wellness, and work-life offerings that can help you achieve and maintain your best possible physical, emotional, and financial well-being.
Equal Opportunity Employer
EverBank is an equal opportunity employer, dedicated to maintaining a work environment free of bias, harassment, discrimination, and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment, and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status.
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