Restaurant Operations Manager

2 weeks ago


Williston, Vermont, United States Baskin Robbins Full time
Job Summary

We are seeking a highly motivated and experienced Restaurant Manager to join our team at Dunkin' Donuts. As a Restaurant Manager, you will be responsible for leading a team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
  • Operations Excellence for Guest Satisfaction: Hold guests as highest priority and role models exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results.
  • Team Environment: Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow.
Core Competencies
  • Guest Focus: Anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results: Set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making: Identify and analyze problems, explore various alternatives, and use sound business judgment to take decisive action.
  • Building Effective Teams: Get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  • Conflict Management: Use interpersonal skills to confront tough issues and resolve disagreements constructively.
  • Developing Direct Reports and Others: Provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
Core Values
  • Honesty: We value honesty and integrity in all our interactions.
  • Transparency: We believe in transparency and open communication.
  • Humility: We strive to be humble and recognize the value of others.
  • Integrity: We uphold the highest standards of integrity in all our actions.
  • Respectfulness: We treat each other with respect and kindness.
  • Fairness: We believe in fairness and equality in all our interactions.
  • Responsibility: We take responsibility for our actions and their consequences.


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