Wichita Contact Center Specialist

3 days ago


Wichita Falls, Texas, United States Mass Markets Full time
Job Summary

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Mass Markets. As a Contact Center Representative, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.

Key Responsibilities
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues when needed
  • Document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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