Wichita Contact Center Specialist

2 days ago


Wichita Falls, Texas, United States Mass Markets Full time
Mass Markets
Job Summary

As a Contact Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a courteous and professional manner.
  • Research systems to find missing information and coordinate with other departments to resolve issues when needed.
  • Document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for the customer.
Requirements

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be able to document and process customer information accurately and efficiently.

What We Offer

Mass Markets offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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