Senior Lead Systems Operations Engineer
5 days ago
We are seeking a highly skilled Senior Lead Systems Operations Engineer to join our team in Technology as part of Commercial and Corporate & Investment Banking Technology. As a key member of our team, you will be responsible for monitoring the production support environment, interfacing with team members, and coordinating resources for production and performing escalations.
Key Responsibilities- Lead a team of engineers who work on the resolution of complex technical issues and initiatives related to large-scale applications, systems, databases, or other technical products and services.
- Drive a global incident management strategy and partner with Incident Communicator, Platform, and Business teams in driving resolution activities.
- Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
- Work as a key participant in large-scale planning of computer systems and network infrastructure for Systems Operations functional area.
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in-depth evaluation of multiple factors.
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 7+ years of application production support, systems support, managing command centers or major incident management experience.
- 7+ years of application and infrastructure domains, including Web, Application, Database, and Server technologies experience.
- 7+ years of incident management, problem management, and change management experience.
- 7+ years of Command Center operations or Major Incident Management experience.
- 7+ years of facilitating virtual, enterprise-level meetings for production events experience.
- 7+ years of assessing and supporting complex technical issues and initiatives related to large-scale systems experience.
- 7+ years of utilizing monitoring software/tools experience.
- Experience working with Service Now or equivalent.
- Experience working with Microsoft Teams or equivalent.
- Window, Linux Server OS, Network & routing topology, & IT Support fundamentals.
- Physical and virtual server technology fundamentals.
- Experience working with Cloud technologies.
- Experience working in an Agile team environment.
We offer a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance. We also offer parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.
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Senior Systems Operations Engineer
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