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Customer Engagement Coordinator
2 months ago
Position Overview
The Customer Service Team Leader plays a crucial role in delivering a seamless and enjoyable shopping experience for our customers. This position is essential in supporting the Customer Service Manager and Assistant Customer Service Manager in upholding the standards outlined in the Front End Standard Practice Manual, while also driving sales through exceptional customer service.
Key Responsibilities
- Provide prompt, friendly, and accurate service to customers, ensuring a positive shopping atmosphere.
- Welcome each customer warmly and use their name to enhance personal engagement.
- Maintain professionalism by avoiding personal discussions with colleagues in the presence of customers.
- Complete all store office tasks accurately and punctually, reporting any cash discrepancies to the Assistant Customer Service Manager.
- Stay informed about office protocols, including cash reports, register audits, deposits, and other financial services.
- Ensure the front end area is tidy and presents a welcoming environment.
- Demonstrate proficiency in all sales associate register operations and Front End accounting services.
- Report any issues with register functionality to the Customer Service Manager or initiate service calls as necessary.
- Keep the MVP savings center KIOSK stocked and operational.
- Assist as a sales associate when required, following surge plan guidelines.
- Take on the role of customer lead as needed to maintain service excellence.
- Remain vigilant and seek assistance when necessary to uphold service standards.
- Exhibit courtesy and support towards fellow associates.
- Adhere to the company uniform policy, maintaining a neat and professional appearance.
- Follow all company policies, guidelines, and standard practices diligently.
- Identify and rectify any unsafe conditions that may pose risks to associates or customers.
- Communicate any cleaning or maintenance needs to the appropriate personnel.
- Complete all required training and development programs.
- Perform additional duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- Strong communication and customer service skills.
- Willingness to learn various tasks and technical aspects of the role.
- Ability to fulfill the technical requirements of cashier and service center operations.
- Must meet age requirements for specific job functions.
- Physical capability to meet the demands of the position, with or without reasonable accommodations.
Physical Requirements
- Proficient in using computers and communication systems necessary for job functions.
- Ability to perform repetitive hand and arm movements.
- Capability to lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
- Ability to push or pull up to 75 lbs. on occasion.
- Must be able to stand for extended periods and walk short distances regularly.
- Handle various substances related to cleaning and packaging materials.
- Frequent handling of currency and operation of equipment such as cash registers and calculators.
- Occasional reaching and grasping at various levels.
- Meet established performance standards for the role.
- Tolerate extreme temperatures for brief periods.
- Possess sufficient visual acuity to check identification and other documents.
Equal Employment Opportunity
Food Lion is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or any other characteristic protected by law.
