Senior Program Manager, Customer Success Enablement Specialist

4 weeks ago


Cary North Carolina, United States SAS Full time
About the Role

We're seeking a seasoned Senior Program Manager to join our Customer Success Enablement Team. As a key partner to the Global Customer Success Organization, you'll play a crucial role in building, managing, and continuously improving Customer Success portfolio programs.

Key Responsibilities
  • Develop and implement initiatives that support Customer Success Managers in driving customer adoption, creating onboarding and training plans, success plans, and other internal and external-facing assets.
  • Streamline global renewal processes and define reporting requirements to enhance Renewal Specialist effectiveness.
  • Leverage Gainsight to create dashboards, develop strategic Playbooks, and design customer journeys using Journey Orchestrator.
  • Collaborate with core stakeholders in Global Customer Success Leadership to develop, implement, and continuously improve global programs.
  • Ensure alignment with business objectives and exceed performance targets.
Requirements
  • Bachelor's degree in a relevant field; an MBA or advanced degree is a plus.
  • At least eight years of experience in Program Management, Customer Success, or related field.
  • 2-4 years of experience using Gainsight, specifically in creating dashboards, building playbooks, and designing customer journeys in Journey Orchestrator.
  • Experience in content creation, technical writing, or a similar role with a focus on Customer Success.
  • Strong cross-functional collaboration skills and experience in building strong internal relationships.
About SAS

We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence. As a debt-free multi-billion-dollar organization on our path to IPO-readiness, we offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience.

We're committed to diversity and inclusion, believing our people make the difference. Our diverse workforce brings unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.



  • Cary, United States SAS Full time

    Senior Customer Success Manager - Remote or Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...


  • Cary, United States Railinc Full time

    Reports to: Manager, Customer Success Location: Cary NC. This role will follow hybrid work schedule - Should be in the office every Tuesday, Wednesday and Thursday andas required by the manager. Company Overview: Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports...


  • Cary, North Carolina, United States Sunrise Senior Living Full time

    Job Title: Memory Care Program ManagerJob Summary:Sunrise Senior Living is seeking a skilled Memory Care Program Manager to lead our reminiscence neighborhood. As a key member of our team, you will be responsible for providing overall leadership and management of the program, promoting excellence in resident care, and championing the designated care manager...


  • Cary, North Carolina, United States Verizon Full time

    About the RoleWe are seeking a highly skilled Senior Manager to lead our Network Services Enablement team. As a key member of our Technology Solutions organization, you will be responsible for developing and integrating our Virtual Network Services product portfolio, including solutions that span SD-WAN, SD-LAN, and SASE.Key ResponsibilitiesDevelop and...


  • Cary, United States SAS Full time

    Job Description Senior Customer Success Manager- Remote or Hybrid Nice to meet you Were a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. Were also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for...


  • Cary, United States SAS Full time

    Senior Customer Success Manager- Remote or Hybrid Nice to meet you Were a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. Were also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...


  • Cary, North Carolina, United States SAS Full time

    About the RoleWe are seeking a highly skilled Sr Briefing Program Specialist to join our team at the SAS Executive Briefing Center (EBC) in Cary, NC. As a key member of our team, you will be responsible for planning and executing customer and partner briefings, meetings, and events that deliver an exceptional experience.Key ResponsibilitiesWork closely with...


  • Cary, United States Epic Games Full time

    WHAT MAKES US EPIC? At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating. Being Epic means being a...


  • Cary, United States Q2 Full time

    As passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...


  • Cary, North Carolina, United States Atticus LLC Full time

    {"title": "Senior Account Specialist", "description": "Job SummaryAtticus LLC is seeking a highly skilled Senior Account Specialist to join our team. As a key member of our Customer Excellence department, you will be responsible for managing customer relationships and ensuring seamless order management processes.Key ResponsibilitiesDevelop and maintain...


  • Cary, North Carolina, United States Sunrise Senior Living Full time

    Job Summary:Sunrise Senior Living is seeking a highly skilled Medication Care Specialist to join our team. As a Medication Care Specialist, you will be responsible for providing high-quality care and services to our residents by administering medication and treatments in a safe and organized manner.Responsibilities:Administer medication and treatments to...


  • Cary, North Carolina, United States SAS Full time

    About the JobThe Senior Customer Success Manager is a key role in establishing and building broad relationships with SAS US Department of Defense and Intelligence Community customers.This position focuses on direct client relationships to adopt and expand usage of the SAS software and solutions, identify new opportunities, and engage with other SAS resources...


  • North Bergen, New Jersey, United States Goflow Full time

    About GoflowGoflow is a leading provider of innovative e-commerce solutions, empowering businesses to scale across multiple platforms. Our cutting-edge technology enables seamless inventory management, optimized shipping, and streamlined operations.Job SummaryWe are seeking a highly driven and customer-focused Customer Success Manager to join our team. As a...


  • Cary, North Carolina, United States Railinc Full time

    Job Title: Customer Success SpecialistAt Railinc, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. This role will be responsible for providing exceptional customer service and support to our clients, ensuring their success with our products and services.Key Responsibilities:Act as a...


  • North Bend, United States Amazon Web Services, Inc. Full time

    Sr Worldwide Customer Success Specialist - Amazon Connect Job ID: 2740028 | Amazon Web Services, Inc. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience and contact center background, and skills necessary to help position AWS as the Cloud Contact as a...


  • Winston-Salem, North Carolina, United States Sunrise Senior Living Full time

    Job Title: Memory Care Program ManagerJob Summary:Sunrise Senior Living is seeking a skilled Memory Care Program Manager to lead our reminiscence neighborhood. As a key member of our team, you will be responsible for providing overall leadership and management of the program, promoting excellence in resident care, and championing the designated care manager...


  • North Decatur, GA, United States Sonida Senior Living Full time

    Job Title: RN Home Care SpecialistSonida Senior Living is a leading provider of senior living communities, offering a range of services to support the well-being of our residents. We are seeking a highly skilled RN Home Care Specialist to join our team.Job SummaryThe RN Home Care Specialist will provide clinical leadership support to our communities,...


  • North Decatur, GA, United States Sonida Senior Living Full time

    Senior Care Specialist Job DescriptionSonida Senior Living is a leading provider of senior living communities, offering a range of services to support the well-being of our residents. As a Senior Care Specialist, you will play a critical role in ensuring the delivery of high-quality clinical services in our communities.Key Responsibilities:Provide clinical...


  • Cary, North Carolina, United States SAS Full time

    About the JobSAS is seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for establishing and building broad relationships with SAS US Department of Defense and Intelligence Community customers.Key ResponsibilitiesPlan, coordinate and execute strategy...


  • Cary, North Carolina, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Dishwasher - Food Preparation Specialist to join our team at Sunrise Senior Living. As a key member of our culinary team, you will be responsible for ensuring the highest standards of food safety and sanitation in our kitchen.Key ResponsibilitiesFood Preparation and Cleaning: Clean and...