Customer Service Representative
4 weeks ago
Armacell is a leading provider of innovative thermal insulation solutions. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences.
- Process orders and invoices accurately and efficiently.
- Handle customer complaints and provide effective solutions and alternatives.
- Assist the lead customer service representative and contribute to process improvements.
- Act as a liaison between internal and external stakeholders.
- Identify and assess customer needs to achieve satisfaction.
- Promote products and services to customers and respond to technical questions.
- Develop and maintain positive relationships with customers.
What We Offer
- A comprehensive benefits package, including healthcare, financial programs, and paid time off.
- Opportunities for professional growth and development through our Armacell Academy.
- A dynamic and supportive work environment.
- Competitive compensation and performance-based incentives.
Requirements
- High school diploma or equivalent required.
- Minimum 3-5 years of customer service experience.
- Fluency in English and Spanish.
- Excellent communication and problem-solving skills.
- Proficiency in SAP and Microsoft Office applications.
Armacell is an Equal Opportunity Employer
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