Field Service Technician II

4 weeks ago


Valley Springs, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a skilled Field Service Technician II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires strong technical skills and excellent communication abilities.

Key Responsibilities
  • Diagnose and repair complex technical issues with Canon-supported products
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Maintain accurate records and reports of service activities
  • Collaborate with cross-functional teams to resolve technical issues and improve service delivery
  • Stay up-to-date with the latest product knowledge and technical training
Requirements
  • High School Diploma or equivalent required; 1-2 years of related experience preferred
  • Basic understanding of internet environments and ability to complete introductory training
  • Valid driver's license and acceptable driving record necessary
  • Ability to work in a 24/7 environment, including shift work and on-call rotations
  • Must be able to lift 50 pounds and be active more than 50% of the time
About Our Company

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.



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