Field Service Technician

2 days ago


Colorado Springs, Colorado, United States ITAC Solutions Full time
Job Title: Field Service Technician

Are you a skilled and detail-oriented individual with a passion for technology and customer satisfaction? Do you enjoy hands-on work and solving technical challenges? If so, we have an exciting opportunity for you to join our dynamic team at ITAC Solutions as a Field Service Technician.

Job Summary:

As a Field Service Technician, you will be responsible for performing installations, maintenance, and technical services for residential and business customers. You will ensure that each job is completed with care and efficiency, and that customers receive the highest level of service.

Key Responsibilities:
  • Perform installations, maintenance, and technical services for residential and business customers.
  • Maintain accurate records in customer software, including detailed notes and photos for account documentation.
  • Collaborate with customer service representatives on escalations, maintenance, and outages, providing clear and timely updates.
  • Track daily inventory of supplies and materials, communicating needs to the appropriate staff.
  • Participate in an after-hours and on-call schedule, providing critical support as needed.
Requirements:
  • Valid driver's license and reliable vehicle transportation.
  • Technical experience in cable TV or internet installation and maintenance is a plus.
  • Strong communication skills to effectively interact with customers and team members.
  • Commitment to maintaining a professional appearance and work environment.


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