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Customer Experience Representative

2 months ago

Terre Haute, Indiana, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and contributing to a positive store environment.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, responding to their needs and exceeding their expectations.
    • Engage with customers to understand their project needs and provide recommendations on products and services.
    • Utilize advanced product knowledge to drive sales and increase customer satisfaction.
  • Sales and Merchandising
    • Process customer transactions accurately and efficiently, maintaining a high level of professionalism and attention to detail.
    • Stock shelves and maintain a visually appealing store environment, adhering to company standards and procedures.
    • Participate in store activities, such as education classes and events, to drive sales and customer engagement.
  • Team Collaboration
    • Assist other team members with tasks and projects, ensuring seamless execution and exceeding customer expectations.
    • Contribute to a positive and inclusive store environment, fostering strong relationships with colleagues and customers.
Requirements
  • Education
    • No minimum education requirement; high school diploma or equivalent preferred.
  • Experience
    • No experience required; 1-3 years of previous experience in a customer-centric environment preferred.
  • Availability
    • Part-time status requires flexibility to work a variety of shifts, including days, evenings, weekends, and holidays.
Benefits
  • Medical, dental, and vision benefit plans
  • Company-paid basic, optional, and dependent life insurance
  • Long-term disability and company-paid short-term disability
  • Paid time off and sick time
  • Tuition reimbursement
  • Team member discount