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Sales Associate

4 weeks ago

Charleston, West Virginia, United States Chico's Full time

Job Title: Sales Associate

Job Summary:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a high level of product knowledge, staying up-to-date on current sales and promotions, and making recommendations to customers based on their needs and preferences.
  • Contribute to a positive and inclusive store environment, promoting a culture of teamwork and respect among colleagues and customers.
  • Assist with visual directives, including floor sets, window changes, and visual presentations, as directed by management.
  • Participate in replenishment activities, ensuring the store is fully stocked and abundant.
  • Assist with locate fulfillment and other duties as assigned.
  • Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
  • Ensure prompt resolution of customer concerns and provide a fast and efficient register experience.
  • Reinforce buying decisions at the checkout and achieve add-on goals, including gift card sales.
  • Sign up clients for the reward program and build and maintain a solid customer following through clienteling and wardrobing.
  • Maintain consistent client communication through the utilization of customer books.
  • Support replenishment activities, ensuring the store is fully stocked and abundant.
  • Assist with visual directives, including floor sets, window changes, and visual presentations, as directed by management.
  • Participate in visual directives, including monthly store sets and zone maintenance.
  • Assist with boutique cleanliness and organization.
  • Promote an inclusive, collaborative approach to problem-solving and seek personal developmental opportunities and solicit feedback.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent
  • Retail or sales experience preferred
  • Must be 18 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers, associates, and management
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements:

  • Constant walking/standing - 67-100% of 8-hour shift
  • Occasional lifting up to 50 lbs. - 1-33% of 8-hour shift
  • Frequent climbing - 34%-66% of 8-hour shift

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.