Technology Specialist

2 days ago


Raleigh, North Carolina, United States Cynet Systems Full time
Job Description:

As a Technology Specialist at Cynet Systems, you will provide top-notch customer support across various counties, adhering to Service Level Agreements set by the client IT department. Your primary responsibility will be to support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.

The ideal candidate should be able to lift 75 pounds with assistance and work in an office environment. Occasional lifting of heavy objects is required. Exposure to hazardous electrical computer components may occur, requiring extreme caution.

Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles. Travel reimbursement is eligible. This position reports to the IT Support Supervisor of the county in which is their duty station.

Key Responsibilities:
  • Understand computer systems to ensure that all components will integrate properly.
  • Remain abreast of rapidly changing hardware and software technology.
  • Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software.
  • Interface with Judicial Branch staff and local government officials.
  • Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
  • Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
  • Provide training for judicial staff on an as-needed basis.
  • Test and recommend hardware and software configurations on an as-needed basis.
  • Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
Requirements:
  • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution.
  • One (1) year of progressive experience in the field of information technology.
Preferred Skills:
  • Design and implementation of Ethernet topology networks.
  • Windows 10/11, Office 2016/365, SCCM/MECM, BitLocker, Cisco AMP, Cisco Client, Windows Server 2012/16, PowerShell.
  • Computer systems to ensure that all components will integrate properly.
  • Software packages such as TN3270, SharePoint Designer, and Adobe Professional.
  • Cisco servers, routers, voice gateways, and switches.
  • Integration of all components.
Work Environment:

Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Due to the nature of the job, the candidate should be able to lift 75 pounds with assistance.



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