Emergency Response Trainer

3 weeks ago


Chicago, Illinois, United States Axxum Technologies Full time
Job Overview

We are seeking a skilled Emergency Response Trainer to join our team at Axxum Technologies. As a key member of our training department, you will be responsible for designing, delivering, and continuously improving training programs for Call-Takers, Dispatchers, and Supervisors.

Key Responsibilities
  • Training Program Development: Design and develop comprehensive training programs, including curriculum, training materials, and scenario-based exercises, tailored to Call-Takers and Dispatchers.
  • Delivery of Training Sessions: Conduct engaging, interactive training sessions for Call-Takers, Dispatchers, and Supervisors, utilizing multimedia resources, case studies, and real-life examples to enhance learning.
  • Subject Matter Expertise: Stay current with industry trends, emerging technologies, and best practices in emergency dispatch operations, sharing insights and expertise with trainees to enhance their skills and knowledge.
  • Training Needs Assessment: Conduct assessments to identify knowledge gaps and training needs, collaborating with stakeholders to tailor programs to address specific areas for improvement.
  • Training Material Preparation: Develop and maintain accurate, up-to-date training materials, including presentations, manuals, and multimedia resources, incorporating interactive exercises and simulations to improve learning outcomes.
  • Performance Evaluation: Assess trainee performance using various evaluation methods, including role-playing, quizzes, and practical assessments, providing constructive feedback, coaching, and tracking progress to support skill enhancement.
  • Continuous Improvement: Seek feedback to identify areas for improvement in training programs, adapting materials and delivery methods based on feedback and industry standards.
  • Technology Integration: Ensure proficiency in dispatch software, communication systems, and other relevant technologies, providing training on optimizing technology use for effective response and resource allocation.
  • Documentation and Reporting: Maintain accurate records of training sessions, evaluations, and completion, generating reports on training outcomes and identifying trends for management review.
  • Collaboration and Teamwork: Work closely with other trainers, project managers, subject matter experts, and stakeholders to ensure a cohesive training program, sharing best practices and contributing to developing organizational training strategies.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience in emergency or public safety dispatching.
  • In-depth knowledge and experience with Public Safety CAD Systems.
  • Strong communication and interpersonal skills.
  • Ability to present complex technical information to non-technical audiences.
  • Familiarity with adult learning principles and training methodologies.
  • Ability to work independently and as part of a team.
  • Flexibility to accommodate 24/7 schedules.
  • Willingness to travel to various training locations.
  • Ability to work across different shifts (1st, 2nd, or 3rd).
Why Work with Us

Axxum Technologies is committed to enhancing the effectiveness of emergency response teams through innovative training solutions. As a member of our team, you will have the opportunity to make a significant impact on public safety operations, working with a dynamic and knowledgeable team to develop and deliver training programs that drive results.

We offer a competitive benefits package, including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information.


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