Director of Learning and Development, Training Innovator

5 days ago


Chula Vista, California, United States Marriott Full time
About Us

At Marriott International, we are committed to delivering exceptional experiences for our guests. Our hotels intentionally create environments that bring people together in an extraordinary way.

Salary and Benefits

The salary range for this position is approximately $98,000 to $120,000 annually. In addition to a competitive salary, we offer a comprehensive benefits package, including health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

About the Role

We are seeking a Director of Learning and Development, Training Innovator to join our team. As a key member of our human resources department, you will be responsible for driving company values and philosophy and ensuring all training and development activities are strategically linked to the organization's mission and vision.

  • Promote and inform associates about all training programs.
  • Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.
  • Participate fully in the Field Trainer Network hosted by the continent Learning team.
  • Support or oversee Learning Coordinator responsibilities to support the hotel's learners.
  • Understand role and functionality of Digital Learning Zone, including impersonation, assignments and reporting capabilities.
  • Stay current on learning technology enhancements and new learning program launches.
  • Help associates identify specific behaviors that will contribute to service excellence.
  • Ensure associates receive on-going training to understand guest expectations.

This role requires a strong understanding of performance development and learning delivery of brand and service-related topics. You will plan and execute key learning delivery and leadership development activities, facilitate and/or deliver specified on-property training, and act as subject matter expert on brand and leadership development tools, resources, and technology.

Requirements

To be successful in this role, you will need:

  • A 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
  • A 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Please note that the salary range may vary based on location and individual qualifications.



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