Call Center Operations Manager

1 week ago


Maywood, Illinois, United States Trinity Health Full time
Salary: $65,000 - $85,000 per year.

The Call Center Operations Manager will oversee the day-to-day operations of the call center, ensuring accurate and efficient messaging is delivered to the entire campus. This role will supervise the switchboard, physician answering service, directory, and staff, as well as lead the in-house paging system and mass emergency notification system.

Responsibilities include:
  • Supervising the operations of the call center and telecommunications systems.
  • Ensuring the accuracy of the mass communication database.
  • Coaching and developing the Call Center staff.
  • Assisting with the development of the Call Center budget and capital projects.
  • Maintaining the paging system and mobile paging application.


Requirements:

* 3 years of experience in a call center, preferably in a healthcare setting.
* Strong leadership, coaching, and team-building abilities.
* Excellent communication skills.
* Proficiency with Microsoft Office and Call Center software.
* Ability to analyze performance data and implement effective solutions.
* Knowledge of hospital operations and patient service standards is a plus.

Benefits:

* Benefits from Day One
* Daily Pay
* Career Development
* Tuition Reimbursement
* On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
* Educational Stipend
* Certification reimbursement (up to 1 certification)
* Referral Rewards

About Trinity Health:

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.

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