Senior Hospital Call Center Operations Lead

1 week ago


Maywood, Illinois, United States Trinity Health Full time
Job Summary

We are seeking a skilled Senior Hospital Call Center Operations Lead to join our team at Trinity Health. This role will lead the development and execution of comprehensive internal communications systems and strategies.

About the Role
  • Lead the day-to-day operations of operators and telecommunications systems to ensure accurate and efficient messaging delivery.
  • Ensure the accuracy of mass communication databases for effective responses to medical/emergency situations.

This position requires strong leadership, coaching, and team-building abilities, as well as excellent communication skills. Proficiency with Microsoft Office and Call Center software is also essential.

Responsibilities
  1. Supervise the development and implementation of internal communications systems and strategies.
  2. Coordinate with cross-functional teams to ensure seamless integration of systems and services.
  3. Analyze performance data to identify areas for improvement and implement effective solutions.
  4. Maintain and upgrade complex communications systems to ensure optimal functionality.
Requirements
  • Bachelor's degree in Communications, Business Administration, or related field required.
  • Minimum 5 years of experience in call center operations, preferably in a healthcare setting.
  • Strong leadership and team management skills, with the ability to motivate and coach staff.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse stakeholders.
What We Offer
  • Competitive salary: $75,000 - $90,000 per year (estimated).
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and development, including training and certification programs.
  • A collaborative and dynamic work environment, with a diverse team of professionals.


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