Store Manager II

4 days ago


Kissimmee, United States TD Bank, N.A. Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager II to join our team at TD Bank, N.A. As a Store Manager II, you will be responsible for leading a team of professionals to deliver exceptional customer experiences, drive business growth, and achieve operational excellence.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to enhance customer satisfaction and loyalty
    • Lead a team of customer-facing professionals to deliver legendary customer experiences
    • Coach and develop team members to provide exceptional customer service
  • Business Development
    • Develop and execute business plans to drive growth and revenue
    • Build and maintain relationships with key stakeholders, including customers, partners, and colleagues
    • Identify and capitalize on business opportunities to drive growth and revenue
  • Team Leadership
    • Lead and manage a team of professionals to achieve business objectives
    • Develop and implement training programs to enhance team skills and knowledge
    • Coach and develop team members to achieve their full potential
  • Operational Excellence
    • Develop and implement processes to drive operational efficiency and effectiveness
    • Monitor and analyze key performance indicators to drive business results
    • Identify and implement opportunities to improve customer experience and business outcomes
Requirements
  • Education
    • Undergraduate degree or equivalent experience
  • Experience
    • 4+ years of related experience in retail, customer service, and/or financial services industries
    • Supervisory, leadership, and coaching experience required
  • Skills
    • Strong business development and leadership skills
    • Excellent communication and interpersonal skills
    • Ability to analyze data and drive business results
What We Offer

We offer a competitive compensation package, including a base salary and variable compensation/incentive awards. We also offer a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and banking benefits and discounts.

We are committed to providing our colleagues with the support and resources they need to succeed in their roles. We offer regular career development and performance conversations, training programs, and mentoring opportunities to help our colleagues achieve their full potential.


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