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Customer Service Representative

2 months ago

Atlanta, Georgia, United States Staff My Agency Full time

Staff My Agency, a leading insurance agency in the industry, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a pivotal role in delivering exceptional customer service and building long-term relationships with our clients.

Key Responsibilities:

  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Perform customer reviews and policy adjustments to ensure seamless service delivery.
  • Contribute to the success of achieving agency objectives by identifying and pursuing new business opportunities.
  • Grow cross-sale revenue by leveraging our existing customer base and identifying new sales prospects.

Qualifications:

  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Possess an upbeat, positive, and enthusiastic attitude, with excellent communication and interpersonal skills.
  • Be a confident, self-starter who works well independently and can influence others to achieve common goals.
  • Follow through and exceed current and prospective client expectations by providing exceptional service and support.
  • Be a driven and goal-oriented individual who can handle rejection and maintain a high level of motivation.

Benefits:

  • Competitive base salary plus commission (commensurate with experience).
  • Monthly agency achievement goal bonuses.
  • Three weeks paid time off plus paid holidays.

Work Environment:

Staff My Agency offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a Customer Service Representative, you will have the opportunity to work from our conveniently located office or from the comfort of your own home, with the potential to transition to a work-from-home arrangement after a short-term training period.