Commercial Loan Assistant

4 weeks ago


Chicago, Illinois, United States Self-Help Full time
Commercial Loan Assistant Role Overview

We are seeking a highly skilled Commercial Loan Assistant to join our team at Self-Help in Chicago, Illinois. The successful candidate will provide exceptional customer service to applicants and support Business Development Officers in building our commercial loan pipeline in the Chicago area.

Key Responsibilities:
  • Provide clear and concise information to applicants regarding the loan process and application requirements.
  • Track outstanding loan application items and follow up with borrowers to ensure timely receipt of necessary documentation.
  • Upload and organize files in our online loan origination system.
  • Maintain effective communication with applicants and internal staff on loan status, follow-up, and documentation requests.
  • Assist with loan closings, including collecting documents, producing and reviewing loan documentation, and conducting actual closings when needed.
  • Support Business Development Officers with other tasks as assigned, including setting up appointments with borrowers as necessary.

Requirements:
  • Associate's degree plus 2 years of relevant experience or equivalent related experience.
  • Excellent customer service skills.
  • Demonstrated ability to communicate effectively, both verbally and in writing.
  • Keen attention to detail, ability to effectively organize and prioritize work.
  • Strong problem-solving skills, including the ability to identify potential issues and find effective solutions.
  • Ability to learn new information quickly and apply such learnings.
  • Strong technical aptitude to learn new systems, proficiency in Excel and Word.
  • English/Spanish fluency.
  • Strong commitment to our mission of creating economic opportunity for traditionally underserved communities.

Physical Requirements:
Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds.

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