Membership Services Representative

5 days ago


Fort Myers, Florida, United States Costco Full time
Job Summary

We are seeking a highly skilled and customer-focused Membership Clerk to join our team. As a Membership Clerk, you will be responsible for processing member sign-ups, renewals, and added cards, as well as providing exceptional customer service to our members.

Key Responsibilities
  • Process member sign-ups, renewals, and added cards
  • Provide exceptional customer service to members
  • Instruct members and potential members about membership, warehouse, and credit programs
  • Assist members regarding item availability
  • Issue replacement and temporary cards, key credit applications, and provide a high level of member service
  • Process membership and merchandise returns by members for cash or credit
  • Document customer adjustments performed
  • Meet with current and prospective members to increase membership sign-ups and warehouse sales
  • Attend and participate in local community events to promote excellent community relations
  • Contact expired members to encourage membership renewals
What We Offer

We offer a comprehensive package of benefits, including paid time off, health benefits, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.



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