Merchandise Store Operations Manager

3 days ago


Orlando, Florida, United States Earl Enterprises Full time

Merchandise Supervisor Role at Earl Enterprises

**Job Summary**

We are seeking a highly skilled Merchandise Supervisor to join our team at Earl Enterprises. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our merchandise store and supervising a team of sales staff.

**Key Responsibilities**

• Provide exceptional customer service by greeting and assisting customers, responding to inquiries and complaints, and ensuring a positive shopping experience.

• Direct and supervise employees engaged in sales, inventory management, cash handling, and customer service.

• Monitor sales activities to ensure high-quality service and products are provided to customers.

• Conduct regular inventory checks and reorder stock as needed to maintain optimal inventory levels.

• Train and develop staff on sales techniques, customer service, and conflict resolution.

• Hire, evaluate, and promote staff members as needed to ensure a high-performing team.

• Assign tasks and duties to staff members to ensure efficient store operations.

• Enforce safety, health, and security protocols to maintain a safe working environment.

• Examine merchandise to ensure accurate pricing and display, and that products function as advertised.

• Plan and manage budgets, authorize payments, and process merchandise returns.

• Perform tasks of subordinates, such as cleaning and organizing shelves and displays, and selling merchandise.

• Plan and prepare work schedules, maintain records of employee work hours and time cards, and review inventory and sales records.

**Requirements**

• Ability to work under pressure and complete tasks efficiently.

• Effective resource management, including personnel and equipment.

• Strong interpersonal skills to build positive relationships with colleagues and customers.

• Friendly and approachable demeanor to provide excellent customer service.

• Customer-oriented with a focus on meeting customer needs while following company procedures.

• Excellent written and verbal communication skills.

**Additional Information**

• 2-4 years of related experience in sales, retail, or a related field.



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