Field Service Engineer

5 days ago

Carol Stream, Illinois, United States ITW Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Loma Systems, a leading manufacturer of inspection equipment for the food and pharmaceutical industries. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers across the USA.

Key Responsibilities:
  • Travel to customer sites to perform equipment maintenance, repairs, and installations
  • Verify equipment operation and performance using certified test procedures
  • Commission and test new equipment, perform preventative maintenance, and emergency service
  • Accurately document and report all service-related activities
  • Promote sales of additional Loma product offerings, such as service contracts and spare parts kits
  • Provide timely feedback on equipment reliability and design
  • Maintain a satisfactory parts inventory and requisition additional parts as needed
  • Exercise safe working practices and procedures at all times
  • Conduct on-site training with customer personnel to ensure proper equipment operation
  • Hold meetings with customers, including scope and exit meetings
  • Participate in the rotation of weekend on-call duties and after-hours phone support
Requirements:
  • High school diploma required; associate's degree from a technical school preferred
  • Minimum 3 years of previous experience in field customer service work or 4 years of military experience
  • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field
  • Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics
  • Professional communication and conflict resolution skills
  • Ability to work independently with little supervision and manage difficult customer situations
  • Proficient with office software applications
Benefits:
  • Comprehensive benefits package, including medical, dental, and vision benefits
  • Flexible spending and health savings accounts
  • 401(k) retirement savings program
  • Paid vacation, sick days, and holidays
  • Wellness and fitness program
  • Advancement opportunities
  • Educational assistance
  • Volunteer and matching charitable gifts programs
  • Employee assistance program
  • Employee discounts with ITW key suppliers

Loma Systems is an equal opportunity employer and welcomes applications from qualified individuals with disabilities. We value diversity and inclusion in the workplace and are committed to creating a culture where everyone can develop their careers and perform to their full potential.

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