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Ontario Convention Center Concessions/Banquet Server
2 months ago
This is a hands-on position that requires providing exceptional customer service to guests, ensuring their satisfaction and retention.
Key Responsibilities:- Report for work in proper uniform according to the scheduled time.
- Follow instructions for each event as given by the Food & Beverage Manager/Assistant Manager/Banquet Captain.
- Assist with collecting and preparing banquet equipment, including flatware, china, glassware, and serving pieces.
- Prepare garnishes, beverages, condiments, and breads as needed.
- Assist with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
- Prepare and set up event rooms as necessary.
- Prepare tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.
- Attend pre-function meetings for event briefings.
- Provide friendly and courteous customer service at all times.
- Remain at assigned stations and perform duties as assigned according to each event.
- Report any customer concerns and/or complaints to the Banquet Captain.
- Break down tables and banquet equipment after each event.
- Clean and return serving pieces to proper storage areas.
- Minimum of six (6) months work experience in a service-oriented environment.
This position requires performing repetitive eye/hand coordination, daily lifting and carrying up to 25 lbs. above shoulder level for up to 5 minutes at a time, constant standing, walking, stooping, reaching, and handling objects.
ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.