Relationship Banker

1 week ago

Haverhill, Massachusetts, United States Pentucket Bank Full time
Job Summary

Pentucket Bank is seeking a skilled Relationship Banker to join our team. As a Relationship Banker, you will be responsible for providing exceptional customer service, building relationships with customers, and identifying opportunities to sell bank products and services.

Key Responsibilities
  • Provide professional and courteous service to customers, responding to their needs and resolving issues in a timely manner.
  • Maintain a comprehensive knowledge of bank products and services, including deposit accounts, loans, and financial services.
  • Identify opportunities to sell bank products and services to customers, and make referrals to other team members or business lines.
  • Accurately process a variety of teller transactions, including over the counter transactions, lobby, walk up or drive up, mail or email transactions, following the bank's policies and procedures and maintain teller balancing standards.
  • Lead by example and provide a World Class Customer Experience by having needs-based conversations and offering financial solutions to meet the customer's needs.
Requirements
  • Minimum of high school education or equivalent in addition to 3+ years of retail or customer service experience, preferably in a teller and or customer service role, or equivalent combination of both.
  • Proficiency with Microsoft applications including Outlook, Word, and Excel. Comfortable with utilizing internet-based applications.
  • Basic understanding and aptitude for math, working with numbers and cash handling.
  • Demonstrated aptitude for Customer Service, and comfort level with verbal and written communications. Detail orientation and organizational skills.
  • Ability to work effectively as part of a team.
  • Ability and willingness to work nights and weekends as requested.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Pentucket Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

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