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Retail Banking Specialist

2 months ago

Haverhill, Massachusetts, United States TD Bank Full time
Job Description

Job Title: Retail Banker II

Job Summary: We are seeking a highly skilled and customer-focused Retail Banker II to join our team. As a Retail Banker II, you will be responsible for delivering exceptional customer experiences, building strong relationships with clients, and providing expert advice on banking solutions.

Key Responsibilities:

  • Act as a subject matter expert in the store, providing customers with expert advice on banking solutions and products.
  • Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
  • Make product recommendations based on customer needs, highlighting features and benefits that meet their goals.
  • Establish and nurture customer relationships, consistently displaying product knowledge and actively listening to customer needs.
  • Utilize customer relationship management tools to proactively identify customer solutions and lead-focused outbound sales activities.
  • Evaluate issues, errors, and problems based on practices and existing precedents or procedures, independently resolving customer problems when necessary.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal partners and vendors to deliver exceptional customer experiences.
  • Stay up-to-date with industry trends and developments, applying knowledge to improve customer outcomes.

Requirements:

  • HS Diploma or GED required; 2-year degree preferred.
  • 2+ years of related experience working with customers and/or sales in any capacity.
  • Teller experience preferred.
  • Cross-trained to take customer transactions upon hire.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with ability to be concise, clear, and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including financial education classes.
  • Notary license preferred.

What We Offer:

  • A competitive salary and variable compensation/incentive awards.
  • A comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and banking benefits and discounts.
  • Opportunities for career development and advancement.
  • A collaborative and supportive work environment.
  • The chance to make a real difference in the lives of our customers.

About Us:

TD Bank is one of the world's leading global financial institutions, committed to delivering legendary customer experiences. We are a diverse and inclusive organization, dedicated to making a positive impact in the communities we serve.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional banking experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills.