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Customer Service Representative
2 months ago
Customer Service Representative
Uline is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for guiding and processing customer orders and inquiries in a fast-paced environment using world-class technology.
Key Responsibilities:
- Communicate with customers via phone, email, and chat to resolve their queries and provide solutions.
- Process customer orders and inquiries efficiently and effectively.
- Provide knowledgeable answers to questions about products, pricing, and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
Requirements:
- Bachelor's degree or high school diploma with 3+ years of relevant experience.
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.
- Dedicated to excellent attendance.
Benefits:
- Complete insurance coverage includes medical, dental, vision, and more.
- 401(k) with 5% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Bonus programs that include annual performance, sales goals, and profit sharing.
About Uline:
Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.
