Patient Care Navigator
1 week ago
This position involves supporting patients in navigating the healthcare system to arrive at the correct venue of care. The nurse will also be responsible for assessing problems over the phone using approved protocols, answering general health questions, and providing relevant health information. While this role focuses on telephone triage, it is essential to note that the RN will not make medical diagnoses or tell callers what may be wrong.
As a Patient Care Navigator, you will play a vital role in promoting patient engagement to reduce the risk of inappropriate care and hospitalization. You will work closely with providers, relay radiology and lab results, and counsel patients to ensure they receive the best possible care.
Novant Health values diversity and inclusion, and we strive to create a strong organization that provides remarkable healthcare to our patients, families, and communities. As a member of our team, you will be part of an environment that fosters teamwork, team member engagement, and community involvement.
Responsibilities:
- Deliver exceptional patient experiences in every dimension, every time.
- Foster a safe patient environment driven by the principles of "First Do No Harm".
- Leverage diversity and inclusion to support quality care.
Qualifications:
- Education: A 4-year Bachelor's Degree is preferred.
- Experience: Five years of clinical experience in hospital, home health, ambulatory, or community settings, with a focus on acute and/or chronic-care management, is required.
- Licensure/Certification: A current RN license for all states in the NH footprint is required.
Estimated Salary: $85,000 - $115,000 per year, depending on location and experience.
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