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2 weeks ago
Creekside Pet Care Center, part of the Suveto network of hospitals, is a full-service 24/7 veterinary hospital with onsite grooming, daycare and boarding services. We are located in the Dallas - Fort Worth Metroplex and have been a local go-to veterinary clinic for years.
We are seeking an experienced Client Services Representative to provide high-quality customer service that meets or exceeds the expectations of our clients. This individual will support the doctors and support staff, as well as look for ways to continually improve the delivery of services to our clients.
About Creekside Pet Care Center
Creekside Pet Care Center has been a local leader in veterinary care for years. Our veterinary services are available 24 hours a day, seven days a week, with a state-of-the-art emergency care facility. Our professional and courteous healthcare team strives for excellence in medical treatment, quality, and client service. We utilize cutting-edge knowledge, equipment, and techniques to care for pets and exceed expectations.
Essential Duties
- Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
- Know vaccination protocol and common veterinary terms.
- Oversee the clinic flow.
- Manage and assist clients in the euthanasia paperwork and aftercare process.
- Discuss payment choices with clients.
- Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
- Maintain knowledge of extension numbers to reach employees throughout the network.
- Assist in emergency situations by expediting calls to triage staff members.
- Perform other job duties as assigned.
Requirements
- High School Diploma or equivalent required.
- Previous experience in client services.
- At least 1 year working within a veterinary field is preferred.
- Must be computer literate; basic computer skills with ability to navigate new software.
- Excellent communication skills.
- Ability to multi-task.
- Ability to work well within a team environment.
We offer a generous benefits package and strive to maintain work-life harmony. Medical, dental, and vision insurance, paid time off, 401k plan with an employer match, discounted veterinary services, and being a part of one of the most respected clinics in our area are all included.
