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Banquet Captain
2 months ago
About Us:
Pyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
Job Summary:
We are seeking a highly skilled and experienced Banquet Captain to join our team. As a Banquet Captain, you will be responsible for managing the banquet servers, bartenders, and event set-up staff and operations during banquets and other hotel events. Your main goal will be to ensure guest satisfaction and exceed expectations by acting as a liaison between many different parties.
Responsibilities:
- Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and putting out table centerpieces
- Service to include picking up food from the back hall, carrying trays to the function location, serving food, and clearing the food from the tables
- Assist as needed with event room setup according to meal period and table needs
- Perform food and beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked
- Explain how various menu items are prepared, cooking methods, and ingredients
- Take into special consideration for any special request, allergies, and dietary issues listed on the BEO
- Provide general property information and offer a warm and sincere welcome/farewell for all guests
- Interact with staff in a professional manner, assisting event staff and other departments with necessary information
- Ensure final quality check on food and beverage items prior to serving guests
- Monitor assigned tables for customer satisfaction, quality, and additional service
- Address any guest issue promptly and with high concern, and immediately inform the kitchen and manager
- Follow sanitary rules and food safety regulations
- Complete ongoing required training and development to maximize potential
- Follow company procedures and follow required best practices and exceed brand standards
- Maintain constant awareness of safety issues
Requirements:
- Previous banquet captain experience
- Bilingual: Ability to speak, hear, and comprehend instructions in both Spanish and English language
- Strong communication skills, both written and oral, with ability to convey information and ideas clearly to staff and guests alike
- Ability to thrive in high-pressure environments and respond with a sense of professionalism when necessary
- Moves about the hotel and banquet areas, including but not limited to, ballrooms, salons, meeting rooms, and pavilions, for duration of 8-hour shift
- Extend arms; frequent reaching, twisting, pulling, bending, and stooping and moving up to 50 lbs. to perform essential job functions
- Repeatedly ascend/descend stairs moving server trays and glassware up to 50 lbs.
- Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation
- Knowledge of key guest service behaviors
- Enjoy working with others - this position not only interfaces daily with hotel guests and team members in banquets, but with the kitchen, engineering, guest relations, sales, and many different hotel associates
Benefits:
- Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels
- Mental wellbeing support for you and your loved ones
- 401k after 90 days, with a company match to 6%
- Performance-based incentives and bonuses
- Generous paid time off
- Professional guidance and support
- Competitive health, dental, and vision insurance plans
- Pet insurance for your furry companions
- Skill-enhancing job training
- Company-paid and Optional Life and Accidental Insurance
- Supplemental Accident, Critical Illness, and Hospitalization Plans
- Employee Assistance Program (EAP)
- Health Flexible Spending Account (FSA)
