Software Escalation Specialist

3 weeks ago


Wichita Falls, Texas, United States Pileus Technologies LLC Full time

**Job Title:** Software Escalation Specialist

**Location:** Wichita, Kansas

**Estimated Salary:** $90,000 - $120,000 per year

We are looking for an experienced Software Escalation Specialist to join our team at Pileus Technologies LLC. As a critical member of our organization, you will be responsible for handling escalated issues related to our products and services.

Key Responsibilities:

  • Act as the primary point of contact for escalated issues, working closely with internal teams and customers to identify root causes and implement effective solutions.
  • Collaborate with cross-functional teams to address customer requirements, provide feedback on product improvements, and ensure customer satisfaction.
  • Develop and maintain technical documentation, training materials, and best practices to support internal teams and customers.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 2+ years of experience in project management, technical support, or a similar role.
  • Strong technical background in networking, systems administration, or software development.

Pileus Technologies LLC is committed to delivering high-quality products and services to our customers. We are seeking a talented individual who can contribute to our mission.


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