Software Escalation Specialist
3 weeks ago
**Job Title:** Software Escalation Specialist
**Location:** Wichita, Kansas
**Estimated Salary:** $90,000 - $120,000 per year
We are looking for an experienced Software Escalation Specialist to join our team at Pileus Technologies LLC. As a critical member of our organization, you will be responsible for handling escalated issues related to our products and services.
Key Responsibilities:
- Act as the primary point of contact for escalated issues, working closely with internal teams and customers to identify root causes and implement effective solutions.
- Collaborate with cross-functional teams to address customer requirements, provide feedback on product improvements, and ensure customer satisfaction.
- Develop and maintain technical documentation, training materials, and best practices to support internal teams and customers.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 2+ years of experience in project management, technical support, or a similar role.
- Strong technical background in networking, systems administration, or software development.
Pileus Technologies LLC is committed to delivering high-quality products and services to our customers. We are seeking a talented individual who can contribute to our mission.
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