Healthcare Customer Service Representative
3 days ago
Job Summary
Integrated Home is seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for handling incoming telephonic calls, ensuring positive patient experiences, and providing exceptional customer service.
Key Responsibilities
- Handle incoming telephonic calls and respond to patient inquiries in a timely and professional manner.
- Verify patient information and troubleshoot equipment to resolve patient issues.
- Provide delivery information and respond to health plan inquiries.
- Process requests and escalate unresolved issues to ensure customer satisfaction.
Requirements
- High School Diploma or GED.
- 1-2 years of customer service support experience in the healthcare industry, with a focus on home health services.
- Effective verbal and written communication skills.
- Ability to use various computer programs and applications, including EMR/EHR systems.
- Ability to self-motivate and work independently.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
What We Offer
- A competitive compensation package, including medical, vision, and dental insurance.
- 6+ days of holidays pay.
- 15+ days of PTO.
- Employer-paid life insurance.
- 401K with employer contribution.
- Wellness program with reward incentives.
About Integrated Home
Integrated Home is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and strive for excellence through teamwork, where our patients are #1.
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