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Retail Sales Specialist
2 months ago
Job Overview
As a Retail Sales Specialist at Navy Exchange, you will represent our brand and contribute to our esteemed reputation for exceptional customer service. Your role will involve utilizing your specialized knowledge to assist customers in understanding the value of our products and services.
Key Responsibilities
In this position, you will:
- Customer Interaction: Actively engage with customers to build rapport and understand their needs.
- Product Guidance: Direct customers to relevant merchandise and inform them about promotions and events.
- Exceptional Service: Deliver outstanding customer service while fostering positive and respectful relationships.
- Product Demonstration: Use your expertise to showcase product features and provide comparisons with similar items.
- Measurement Assistance: For clothing and uniforms, assist customers with accurate sizing for tailored products.
Store Management
Maintain the visual appeal of the store and ensure a welcoming environment for customers.
Sales Techniques
Enhance sales through:
- Suggesting the latest trends and promotions tailored to individual customer preferences.
- Upselling complementary products.
- Staying informed about product features and leveraging technology to provide accurate information.
- Processing transactions efficiently using the Point of Sale system.
- Completing necessary paperwork and inventory management tasks.
Inventory Control
Manage merchandise inventory, ensuring accurate tracking and labeling.
Dependability
Adhere to your assigned work schedule and follow through on tasks diligently.
Qualifications
To succeed in this role, you should possess:
- Product Knowledge: A thorough understanding of product functionalities and features.
- Experience: 1-2 years in retail or a related field, with at least 6 months of specific product experience.
- Communication Skills: Strong interpersonal abilities and effective communication with customers and team members.
- Mathematical Skills: Proficiency in basic math functions and the ability to handle cash transactions accurately.
- Problem-Solving Skills: Ability to address customer needs and work collaboratively within a team.
Physical Requirements
This role involves continuous movement, standing for extended periods, and may require lifting items weighing up to 50 lbs.
Work Schedule
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
General Experience
A minimum of 6 months of relevant experience in retail or customer service is preferred.
Education Substitution
A high school diploma or equivalent may substitute for experience requirements.
