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Operations Support Lead

2 months ago

Macon, Georgia, United States ACS Consultancy Services Full time

Job Title: Operations Support Lead

Job Summary:

We are seeking a highly skilled Operations Support Lead to join our team at ACS Consultancy Services. As an Operations Support Lead, you will be responsible for managing and leading an incident response team within an enterprise environment.

Key Responsibilities:

  • Incident Response Management: Manage and lead an incident response team to ensure timely and effective resolution of incidents.
  • SLA Compliance: Oversee and ensure compliance with Service Level Agreement (SLA) requirements on trouble tickets.
  • Technical Documentation: Create and maintain technical documents and engineering diagrams related to incident response.
  • Incident Resolution: Address and resolve incidents efficiently, ensuring minimal impact on business operations.
  • Team Collaboration: Work closely with other teams to manage and resolve incidents.

Required Skills:

  • Leadership Experience: Proven experience leading an incident response team effectively.
  • SLA Management: Demonstrated ability to manage SLA requirements and ensure compliance.
  • Technical Writing: Skilled in producing technical documents and engineering diagrams.
  • Communication Skills: Strong written and verbal communication skills.
  • Technical Expertise: Deep understanding of Office 365 and Windows Server.
  • Teamwork: Ability to work well in a team-oriented environment.

What We Offer:

ACS Consultancy Services offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Operations Support Lead, we encourage you to apply for this exciting opportunity.