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Enterprise Operations Manager
2 months ago
Are you a seasoned IT professional looking for a challenging role in a dynamic environment? Do you have experience in managing 24x7x365 IT operations and incident management services? We are seeking an Operations Manager to join our team at Systems Plus.
Key Responsibilities:- Develop and manage operational services under four functional areas: Change Management, Incident Management, Tools & Monitoring Platform, and Problem Management.
- Manage all enterprise IT services provided to the Government and ensure production services are actively monitored on a 24x7x365 basis in a 99.99% operational availability environment.
- Manage incident management services based on governance and processes.
- Recommend efficiencies and implement new processes as part of Continuous Process Improvement activities.
- Develop and maintain the Enterprise Operations Management SOP based on observations during Transition-In, notes, briefings, and interviews.
- Prepare and distribute reports, including Daily Operations Report, Shift Change Report, 24-Hour Outage Report Summary, Incident Report, and IT Service Alert Communication.
- Develop and maintain Disaster Recovery (DR) plans for the Technology Operations Center (TOC) and perform annual tests to verify plan components.
- 5+ years of experience working in 24x7x365 IT Operations environment.
- Technology-related undergraduate degree or 10 years' experience in Operations Management.
- Knowledge of network operation, applications, hardware, monitoring, and operating systems, supporting approximately 45,000 users.
- 5 years leading a team in the 24x7x365 IT Operations environment.
- 5 years working in an Operations environment as a Critical Incident Manager.
- Experience writing reports for executives.
- Proven experience as an incident manager or similar role.
- Knowledge of incident management systems and tools.
Systems Plus is a global enterprise management, technology, engineering, and professional services company with over 2 decades of experience providing solutions across Defense and Federal Civilian government sectors. We are committed to delivering innovative and excellent services to our clients.
