IT Systems Administrator

3 weeks ago

Cleveland, Ohio, United States Cuyahoga County Juvenile Court Full time

Job Title: IT Systems Administrator

Job Summary:

The IT Systems Administrator is responsible for building, deploying, and supporting all server environment related technologies. This includes upgrades to current releases, initiating and maintaining security measures, and supervising the help desk to assist end-users with technical support.

Key Responsibilities:

  • Assists the network manager in planning, implementing, and maintaining the local area network and wide area network.
  • Provides end-user support for desktop applications.
  • Builds, deploys, and supports all IT server environment related technologies.
  • Diagnoses and drives incident management both internally and with vendors.
  • Upgrades systems to current releases.
  • Administers incident related documentation.
  • Assists and educates end users on the use and best practices of the technology.
  • Manages and resolves server related support tickets.
  • Inputs details of the resolution or observation of the ticket.
  • Forwards support tickets to higher level support, if needed.
  • Supports end user related technologies as needed.

Requirements:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Two (2) years of end user IT technologies or general PC maintenance experience.

Benefits:

  • Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program.
  • Supplemental Life may be purchased at group rates.
  • Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.
  • Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

Working Conditions:

Works in a general office setting with moderate noise levels.

Usual Physical Demands:

While performing the duties of this job, the employee is required to sit, to speak clearly, and to hear. The employee must occasionally lift and/or move up to 50 pounds.

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