Lead Guide

4 weeks ago

Palm Coast, Florida, United States Parallel Full time
Job Title: Lead Guide

At Parallel, we're looking for a highly skilled and motivated Lead Guide to join our team. As a key member of our retail operations, you'll be responsible for providing exceptional customer service, training new employees, and ensuring our stores are places where everyone feels welcome.

Key Responsibilities:
  • Act as the training ambassador and assist with new employee orientation, new product launch education, and skill development of the team.
  • Assume the role of Manager on Duty as needed, responsible for operational tasks for opening, closing, banking, and security of the store.
  • Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport in alignment with our customer service model.
  • Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
  • Appropriately resolve customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain accurate records of all activities, including customer records, in accordance with the State of Florida Office of Compassionate Use and Florida Statutes for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.
Requirements:
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • 2 years' experience in Retail or similar industry where customer service is critical
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
  • Excellent verbal and written communication skills
  • Ability to deal with difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level
What You'll Get:
  • Employee discount
  • Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • Tuition Reimbursement Programs
  • Pet Insurance
  • Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

We're an Equal Opportunity Employer, embracing and encouraging our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

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