Customer Service Representative

4 weeks ago


Peoria, Illinois, United States Massage Envy Full time

Overview:

We're seeking a skilled Customer Service Representative to join our team at Massage Envy Peoria. As a key member of our staff, you'll be responsible for delivering exceptional customer experiences and promoting our wellness programs.

Key Responsibilities:

  • Provide outstanding customer service and support to clients
  • Promote the value of Total Body Care by educating clients on new and expanded services
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

Perks and Benefits:

  • Competitive base pay plus bonuses and commissions
  • Health, Dental, Vision, Life, and Supplemental Life insurance
  • 401(k) plan
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • Employee discounts on services and retail

Requirements:

  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge


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