Customer Service Representative
4 weeks ago
Overview:
We're seeking a skilled Customer Service Representative to join our team at Massage Envy Peoria. As a key member of our staff, you'll be responsible for delivering exceptional customer experiences and promoting our wellness programs.
Key Responsibilities:
- Provide outstanding customer service and support to clients
- Promote the value of Total Body Care by educating clients on new and expanded services
- Support clinic flow by greeting clients, scheduling services, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
Perks and Benefits:
- Competitive base pay plus bonuses and commissions
- Health, Dental, Vision, Life, and Supplemental Life insurance
- 401(k) plan
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
- Employee discounts on services and retail
Requirements:
- High school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support:
- Trained leadership that is invested in your success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
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