Department Manager

2 months ago

Wareham, United States THE PAPER STORE Full time
Job Summary

The Paper Store is seeking a highly motivated and experienced Department Manager to join our team. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining company standards in a fast-paced retail environment.

Key Responsibilities
  • Customer Service
    • Provide world-class service to customers by utilizing the G.U.E.S.T. service approach
    • Greet and welcome every customer warmly and with enthusiasm
    • Understand customer needs by asking open-ended questions
    • Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
    • Suggest additional items to build onto sales by utilizing effective selling techniques
    • Thank the customers sincerely and invite them to return and shop with us again
  • Team Leadership
    • Be a TPS Brand Ambassador
    • Build customer loyalty by being friendly, attentive, and respectful of customers
    • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
    • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
    • Professional attire, demeanor, appearance, and compliance to company dress code required
  • Operational Excellence
    • Demonstrate the ability to make decisions with sound judgment and in the best interest of the customer, store team, and business
    • Demonstrate a commitment to training and development utilizing all training resources available
    • Demonstrate initiative to cross-train in all departments to support bench strength in department leadership
    • Continually train and coach associates on merchandising/operational tasks, company expectations, and G.U.E.S.T. service standards
    • Lead and execute completion of company directives within appropriate time frames
  • Visual Merchandising and Marketing
    • Maintain awareness of all current promotions and process them correctly at the POS
    • Champion new product launches by being the material expert in new product information
    • Ensure all marketing and promotion signage is up to date and placed correctly
  • Store Operations
    • Perform management functions as expected, including but not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
    • Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
    Requirements
    • Previous experience in specialty retail is preferred
    • Demonstrate an ability to multi-task while being attentive to customers
    • Ability to adapt to and lead change
    • Proficient in using Microsoft Office and POS Systems
    • Ability to be mobile on the sales floor and/or stock room for extended periods of time
    • Ability to work a flexible schedule to include nights, weekends, and holidays
    • Ability to work well and be a leader in a team environment
    • Possess the resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder
    • Ability to work autonomously while paying strong attention to detail
    • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
    • Willingness to travel to new store openings, store remodels, etc.

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