Operations Director

6 days ago


Austin, Texas, United States Air General Full time
Operations Manager Job Description

Air General, a leading national cargo handling company, is seeking an experienced Operations Manager to lead the Austin-Bergstrom International Airport (AUS) location. As a key member of our team, you will be responsible for overseeing all facets of cargo handling, ensuring safe and efficient operations, and developing a highly motivated work force.

Key Responsibilities:
  • Organize and coordinate all contract handling services to meet customer targets and service requirements.
  • Implement procedures to ensure safe and punctual operation of customer flight services.
  • Hire and develop a skilled team to achieve exceptional service levels.
  • Ensure compliance with TSA Directives and security procedures.
  • Initiate directives to enhance service levels and meet customer expectations.
  • Collaborate with other managers to establish feedback and action plans for service improvements.
  • Take corrective actions and disciplinary measures as necessary.
  • Investigate incidents and provide written reports.
  • Liaise with customers to ensure satisfaction and resolve issues.
  • Manage bonded cargo and special cargo procedures.
  • Perform other duties as directed by the customer or Air General corporate staff.
Qualifications:
  • College degree preferred.
  • 3-5 years of management experience.
  • 5 years minimum Domestic and International air cargo experience.
  • Proven leadership skills.
  • PC proficiency (MS Office applications).
  • Valid driver's license.
  • Ability to pass pre-employment screenings, background checks, and airport/government security background checks.
  • Ability to push, pull, or lift up to 70lbs.
  • Ability to clearly understand and communicate in English.
Benefits:
  • Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts.
  • Paid Time Off and Sick Time.
  • 401(k) Retirement Plan and Roth after 6 months, company match after 1 year.
  • Tuition Reimbursement.
  • Employee Assistance Program (EAP).
  • Life Insurance.
  • Tuition Scholarship Program.
  • Paid Parental Leave.

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