HVAC Service Coordination Specialist
2 weeks ago
We are looking for a dedicated full-time Service Dispatcher to effectively manage and coordinate service appointments for HVAC systems in both residential and commercial settings. This position offers comprehensive benefits, with compensation aligned to the candidate's experience.
Key Responsibilities
- Oversee the scheduling for a team of 4-6 HVAC service technicians
- Facilitate follow-up communications with clients
- Deliver exceptional customer service for both in-person inquiries and phone interactions
- Coordinate the on-call schedule and liaise with the after-hours answering service
- Perform additional administrative tasks as required
- Take on further responsibilities over time, including managing parts orders and filing warranty claims
Required Qualifications
- Excellent organizational abilities
- Capability to handle multiple tasks in a dynamic environment
- Attention to detail
- Strong commitment to customer service and satisfaction
- Effective and professional communication skills
- Quick thinking and responsiveness to client needs
- Strong interpersonal skills
- Positive demeanor
- Prior experience in dispatching or scheduling coordination is essential
- Experience in HVAC or a related field is preferred
- Proficient computer skills
Air Care, Inc. has been providing exceptional service and installation for heating and air conditioning systems in both residential and commercial sectors since its inception. Our commitment to quality and customer satisfaction has established us as a trusted name in the industry.
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