Communications Processor
4 days ago
We are seeking a Communications Processor for our Horseheads, NY location. This position involves retrieving, processing, and sending all forms of incoming correspondence.
Key Responsibilities:
- Customer Services: Read and categorize all incoming client written communication, document the system of record with the information received from the customer, take appropriate action as directed by procedures and client guidelines to address the customer's concern
- Correspondence Processing: Print, count and sort all outgoing mail, date-stamp and document correspondence in the notes of the system of record, scan and index to the imaging system, archive correspondence in accordance with the company Record Retention policy
- Research and Quality Reviews: Use company/client approved search tools to locate consumer information in order to process incoming correspondence accurately and timely, actively make processing recommendations to management, methodical in verifying data elements (i.e., account numbers, names, phone/fax numbers), gather documentation for audits, client inquiries, or internal customers
- Meet Productivity and Quality Standards: Complete a required number of work items per day to maintain service levels, quality is essential as there are federal & contractual guidelines to adhere to, maintain accuracy of the customer's account in the system of record detailing who sent correspondence, the reason for the correspondence, the actions taken as a result of the correspondence and any other pertinent points of interest
To be successful in this role, you will require strong analytical skills, attention to detail, and excellent communication skills. You should also be proficient in using software applications and have basic math skills.
The estimated salary for this role is $45,000 - $55,000 per year, depending on experience.
This is a full-time position that requires working on-site at our Horseheads, NY location.
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