Wingstop Customer Experience Representative

4 days ago


South El Monte, California, United States Wingstop Full time

Job Responsibilities:
• Greet and welcome customers entering the restaurant and calling into the restaurant, making them feel valued and respected
• Take orders accurately and efficiently, using your knowledge of menu items and promotions to upsell and enhance the customer experience
• Process cash, credit card, and gift card transactions securely and efficiently, verifying age for alcohol purchases when necessary
• Answer questions from customers and provide recommendations on menu items, promoting the brand's offerings and values
• Monitor order fulfillment times, ensuring that all orders are prepared and delivered to customers within Company standards
• Verify the accuracy of orders before presenting them to customers, double-checking for completeness and quality
• Balance the register at the end of each shift, maintaining accurate financial records and reporting any discrepancies to management
• Maintain a clean and organized workspace, adhering to safety and sanitation guidelines and promoting a safe working environment

In addition to these responsibilities, you will also be expected to assist in maintaining a positive and welcoming atmosphere in the restaurant, ensuring that customers feel comfortable and satisfied with their dining experience.



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