Business Process Analyst

6 days ago


Valencia, California, United States Lief Labs Full time
Key Responsibilities:
1. Order Processing and Fulfillment: Efficiently process customer orders ensuring accuracy and timeliness. Collaborate with the logistics and distribution teams to coordinate order fulfillment, with an emphasis on fulfilling order on-time and in full.
2. Customer Inquiries and Issue Resolution: Act as primary point of contact for customers in relation to order management and fulfillment. Respond promptly to customer inquiries via phone, email, or chat. Resolve customer issues and complaints with a focus on providing excellent service.
3. Process / Capability Knowledge: Develop and maintain a comprehensive understanding of internal operational processes and capabilities. Assist customers with operations / execution related issues and questions.
4. Documentation and Record Keeping: Maintain accurate and up-to-date customer records and order documentation. Generate reports and analyze data to identify trends and areas for improvement.
5. Process Improvement: Identify opportunities to streamline customer operations processes. Collaborate with cross-functional teams to implement improvements and enhance overall efficiency.
6. Communication: Communicate effectively with internal teams to address customer needs and concerns. Provide timely updates to customers regarding order status and relevant information.

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