Housing Stabilization Specialist

3 days ago


Worcester, Massachusetts, United States South Middlesex Opportunity Council Full time
About the Role

We are seeking a skilled Housing Stabilization Case Manager to join our team at South Middlesex Opportunity Council (SMOC). As a key member of our Metrowest housing team, you will provide critical support services to individuals and families experiencing homelessness, helping them achieve stability and self-sufficiency.

Key Responsibilities
  • Provide comprehensive case management services, including assessment, service planning, and referrals to community-based resources.
  • Conduct brief vocational assessments to support clients in achieving employment goals.
  • Collaborate with interdisciplinary teams, including shelter staff, SBH, and Opportunity Center staff, to facilitate the exchange of information and ensure holistic support for clients.
  • Offer intensive 1:1 case management to clients placed in housing, assisting them in maintaining housing and preventing recurring homelessness.
  • Address a range of service needs, including mental health, substance abuse, budgeting, life skills, and socialization, to promote long-term stability.
  • Make referrals to outside resources as needed and act as a liaison and advocate for clients, landlords, and other support service providers.
  • Maintain accurate case records and provide statistical data and reports as required.
  • Engage in outreach and recruitment efforts to attract referrals to the MST program.
  • Monitor customer satisfaction and identify areas for improvement.
Requirements
  • Bachelor's degree in a related field or equivalent experience in human services.
  • Minimum one year of experience in assessment, advocacy, and case management.
  • Sensitivity to diverse backgrounds and excellent listening skills.
  • Ability to work independently and as part of a team.
  • Good written and verbal communication skills.
  • Valid driver's license, reliable transportation, and meeting insurance standards.
Working Conditions

This role requires travel via car and may involve direct or incidental contact with clients served by SMOC in various programs. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.



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