Field Service Technician
4 days ago
At Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Field Service Technician - PremierOne, you'll play a critical role in ensuring the success of our customers by providing top-notch technical support and services.
Responsibilities:- Manage and lead day-to-day activities to meet MSI's contractual commitments with customers.
- Develop and maintain strong relationships with local service partners and customers.
- Ensure customer satisfaction goals are met both internally and with customers.
- Procure and coordinate internal resources as needed.
- Ensure compliance with response and restoration time commitments.
- Remotely diagnose system failures and facilitate call management as applicable.
- Manage emergency service efforts and escalation procedures.
- Provide tailored technical customer operations support.
- Develop strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance.
- Minimum of a high school diploma or equivalent, Bachelor's degree preferred.
- 3+ years of IT or public safety experience.
- 3+ years of Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred).
- 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred.
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred.
- Experience creating positive working relationships with customers and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Excellent verbal and written communication skills.
- Comfortable working both alone and in a team environment.
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
- Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM).
- Experience with Public Safety Applications including CAD, Mobile, and RMS.
- Ability to troubleshoot application system issues including hardware, network, and third-party components.
- This position is subject to working in high-security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
- Incentive Bonus Plans.
- Medical, Dental, Vision benefits.
- 401K with Company Match.
- 10 Paid Holidays.
- Generous Paid Time Off Packages.
- Employee Stock Purchase Plan.
- Paid Parental & Family Leave.
- and more.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.
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