Field Service Technician

3 days ago

Virginia Beach, Virginia, United States Motorola Solutions Full time
Job Title: Field Service Technician - PremierOne

Motorola Solutions is seeking a highly skilled Field Service Technician to join our PremierOne team. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the Northeast region.

Responsibilities:
  • Manage and lead day-to-day activities in meeting MSI's contractual commitments with customers.
  • Manage and lead relationships with local service partners and customers.
  • Ensure customer satisfaction goals are met both internally and with customers.
  • Procure and coordinate internal resources as needed.
  • Ensure compliance with response and restoration time commitments.
  • Remotely diagnose system failures and facilitate call management as applicable.
  • Manage emergency service efforts and escalation procedures.
  • Provide tailored technical customer operations support.
  • Develop strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance.
Qualifications:
  • Minimum of a high school diploma or equivalent required; Bachelor's degree preferred.
  • 3+ years of IT or public safety experience.
  • 3+ years of Computer Science, Networking, Engineering, or System Maintenance experience (public safety system experience preferred).
  • 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile and other emergency 911 center equipment (greatly preferred).
  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred.
  • Experience creating positive working relationships with customers and application end-users.
  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
  • Excellent verbal and written communication skills.
  • Comfortable working both alone and in a team environment.
  • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
  • Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM).
  • Experience with Public Safety Applications including CAD, Mobile, and RMS.
  • Ability to troubleshoot application system issues including hardware, network, and third-party components.
  • This position is subject to working in high-security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Basic Requirements:
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • 3+ years of Public Safety Applications experience involving Records Management Systems or 3+ years of IT experience.
  • This position is subject to working in high-security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements:

25-50%

Our U.S. Benefits:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more
EEO Statement:

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

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