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Service Advisor

2 months ago

Huntsville Alabama, United States Shottenkirk Automotive Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Shottenkirk Automotive. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers about their vehicle repair needs, and ensuring that all customers receive the highest quality service.

Key Responsibilities:
  • Greet customers and assist them with any inquiries.
  • Consult with customers on applicable service specials.
  • Document services declined and ask for follow-up on future service considerations.
  • Keep customers informed on completion times, service expenses, and possible changes.
  • Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed.
  • Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience.
  • Build strong relationships with the customers.
Requirements:
  • Service Advisor experience required.
  • An energetic, upbeat, engaging attitude.
  • CDK experience is a plus.
  • Must have a professional appearance, computer skills, and the ability to multi-task in a fast-paced environment.
  • Valid Driver's license and clean driving record.
  • Able to work efficiently and multi-task in a fast-paced environment.
  • Strong written and oral communication skills.
Why Work with Us?

At Shottenkirk Automotive, we take pride in providing top-notch care for every customer that comes through our doors. Our team of dedicated professionals ensures that each customer receives the highest quality service. We offer a competitive pay plan, medical benefits, 401(k) retirement plan, paid vacation and holidays, excellent training programs, and opportunities for career advancement.